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Refund Policy

Last Updated: May 2026

This Refund Policy explains our policies regarding returns, refunds, and cancellations for products purchased through affiliate links on the Marualessi Home website. Please read this policy carefully before making a purchase.

Important Notice

Marualessi Home does not directly sell products. We are an affiliate marketing website that provides product information and links to third-party retailers. All purchases, shipping, returns, and refunds are handled directly by the respective retailers. This policy outlines general guidance, but the retailer's own terms will always apply.

Consumer Rights Under UK Law

Under UK consumer protection law, you have certain statutory rights when purchasing goods online. These include:

14-Day Cooling-Off Period

When you buy goods online from a UK-based retailer, you generally have 14 days from the day you receive your order to cancel and return the item for a full refund. This is known as the "cooling-off period" under the Consumer Contracts Regulations 2013.

Faulty Goods

Under the Consumer Rights Act 2015, goods must be:

If goods are faulty, you have the right to a refund, repair, or replacement within 30 days of purchase. After 30 days, you may still be entitled to a repair or replacement.

Typical Retailer Return Policies

While specific policies vary by retailer, most major UK retailers offer the following:

Return Period Typically 14-30 days from delivery
Condition Requirements Items usually must be unused and in original packaging
Proof of Purchase Receipt or order confirmation typically required
Refund Method Usually refunded to original payment method
Return Shipping Varies by retailer; some offer free returns, others may charge

How to Request a Refund

To request a refund for a product purchased through our affiliate links:

  1. Locate your order confirmation email from the retailer
  2. Visit the retailer's website and navigate to their returns section
  3. Follow their specific return process, which may include:
    • Completing an online return form
    • Printing a returns label
    • Arranging collection or dropping off at a designated location
  4. Package the item securely with all original accessories and documentation
  5. Send the item using the retailer's specified return method

Refund Timeframes

Once the retailer receives your returned item, refunds are typically processed within 5-14 working days. The exact timeframe depends on:

If you have not received your refund within 14 days of the retailer confirming receipt of your return, contact the retailer's customer service team directly.

Non-Returnable Items

The following items typically cannot be returned unless faulty:

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact the retailer's customer service immediately. Most retailers will:

Take photographs of any damage as evidence to support your claim.

Cancellations Before Delivery

If you wish to cancel an order before it has been dispatched:

Our Role in Refunds

As an affiliate website, Marualessi Home does not:

For any refund-related queries, you must contact the retailer from whom you made your purchase. Their customer service details will be available in your order confirmation email.

When Things Go Wrong

If you encounter difficulties obtaining a refund from a retailer and believe they are not honouring your statutory rights, you may:

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy before making any purchase through our affiliate links.

Contact Information

While we cannot process refunds directly, we are happy to provide guidance on consumer rights and typical retailer policies. Contact us at:

Please note that for specific refund requests, you must contact the retailer directly as they hold your order and payment information.